Removals Windsor Terms and Conditions
These Terms and Conditions set out the basis on which Removals Windsor provides removal, relocation, packing, storage, and related services. By making a booking or allowing work to commence, you agree to be bound by these Terms and Conditions. Please read them carefully before confirming your booking.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings set out below:
1.1 "Company", "we", "us" and "our" mean Removals Windsor, the provider of the services.
1.2 "Customer", "you" and "your" mean the person, firm or organisation requesting the services and accepting these Terms and Conditions.
1.3 "Services" means removal, transport, packing, unpacking, loading, unloading, storage, waste removal, or any related services we agree to provide.
1.4 "Quotation" means the written or electronic estimate issued by us describing the services, charges and any special conditions.
1.5 "Goods" means all items being moved, handled, stored or otherwise managed by us on your behalf.
2. Scope of Services
2.1 We provide residential and commercial removal and related services within Windsor and surrounding areas, as well as to and from other locations within the United Kingdom, as specified in your Quotation.
2.2 The specific services to be provided, including any packing, dismantling, reassembly, or storage, will be listed in your Quotation. Any services not expressly listed will be deemed additional and may incur further charges.
2.3 We reserve the right to use our own vehicles, staff and subcontractors as we consider appropriate for the performance of the services, provided that our obligations to you are not adversely affected.
3. Booking Process
3.1 All bookings are subject to availability and acceptance by us. No contract is formed until we have confirmed your booking in writing or electronically.
3.2 When requesting a Quotation, you must provide accurate and complete information, including the addresses, access details, parking restrictions, dates, property size, approximate volume of goods, and any special handling requirements.
3.3 Quotations are based on the information supplied by you and on normal access conditions. If the circumstances differ on the day, or if additional work is required, we may adjust the price accordingly.
3.4 A booking will be secured only once you have explicitly accepted the Quotation and any required deposit has been paid in accordance with section 4 below.
4. Prices, Deposits and Payments
4.1 Unless otherwise stated, all prices are in pounds sterling and are inclusive of any applicable taxes that we are required to charge.
4.2 We may require a deposit to confirm your booking. The amount and due date of the deposit will be stated in your Quotation or booking confirmation.
4.3 The balance of the charges is payable no later than the commencement of the services on the agreed date, unless we have agreed alternative payment terms in writing.
4.4 Payment must be made by a method we accept, which will be confirmed at the time of booking. We reserve the right to refuse to commence or continue the services if full payment has not been received as required.
4.5 If payment is not received by the due date, we may charge interest on overdue amounts at the statutory rate from the due date until the date payment is received in full.
4.6 Any additional services requested on the day, or any variations to the original Quotation due to incorrect information supplied or unforeseen circumstances beyond our control, will be charged at our standard rates and are payable on demand.
5. Cancellations, Postponements and Cooling-Off
5.1 You may cancel or postpone your booking by giving us written or electronic notice.
5.2 If you cancel or postpone more than 7 days before the agreed start date, we will normally refund any deposit paid, less any reasonable administrative costs or non-refundable expenses we have incurred on your behalf.
5.3 If you cancel or postpone within 7 days but more than 48 hours before the agreed start date, we may retain all or part of your deposit and may charge a percentage of the agreed price to cover lost bookings and preparation costs.
5.4 If you cancel or postpone within 48 hours of the agreed start date, you may be liable for up to 100 percent of the agreed price, at our discretion, taking into account any costs saved or alternative work obtained.
5.5 If you are a consumer and your booking was made at a distance, you may have statutory cancellation rights under UK consumer law. Where applicable, details of your cancellation rights will be provided at the time of booking. If you request that the services begin within any applicable cooling-off period, you may be charged for the work carried out up to the time of cancellation.
6. Access, Parking and Your Responsibilities
6.1 You are responsible for ensuring that adequate access and parking arrangements are available at all collection and delivery addresses. Any parking charges, permits or fines incurred due to insufficient arrangements may be charged to you.
6.2 You must inform us in advance of any access restrictions, narrow roads, internal or external stairs, lifts, time-limited loading zones, or other factors that may affect performance of the services.
6.3 You must be present, or ensure a responsible representative is present, at the collection and delivery addresses to oversee the work, provide instructions, and check items on completion.
6.4 You are responsible for securing and insuring your premises and for safeguarding any vulnerable persons, pets or valuables during the provision of the services.
7. Goods and Items We Will Not Move
7.1 Unless explicitly agreed in writing, we will not move, store or otherwise handle:
a. Hazardous, flammable, explosive or toxic materials.
b. Perishable or refrigerated goods.
c. Live animals or plants.
d. Cash, jewellery, watches, precious metals, antiques of high value, important documents or collections of significant value.
e. Any item whose possession or transport is illegal under the laws of England and Wales.
7.2 If such items are included in the goods without our knowledge, they will be moved entirely at your risk and we accept no liability for loss, damage or deterioration of those items.
8. Packing and Preparation
8.1 If you have chosen a self-packing service, you are responsible for ensuring all goods are properly packed and protected. We are not liable for damage arising from inadequate or improper packing undertaken by you or a third party.
8.2 If you have booked our packing service, we will take reasonable care to pack your goods using suitable materials and techniques. Certain fragile or high-value items may require specialist packing; it is your responsibility to inform us of such items in advance.
8.3 You must ensure that all domestic appliances are disconnected, defrosted, drained and prepared for transport in accordance with the manufacturer’s instructions before we move them, unless we have agreed to provide this service.
9. Waste and Environmental Regulations
9.1 Any waste removal or disposal services will be carried out in accordance with applicable waste and environmental regulations in the United Kingdom.
9.2 We will only transport and dispose of waste that we are legally permitted to handle. We reserve the right to refuse items that are prohibited, hazardous or not properly declared.
9.3 Where we remove waste on your behalf, you confirm that you are the owner of the items or have the owner’s authority to dispose of them. Title to such items passes to us upon collection for disposal.
9.4 We will use licensed waste transfer and disposal facilities, as required by law. You acknowledge that we may not be able to guarantee recycling or re-use of all items, though we will seek to follow good environmental practice where reasonably practicable.
10. Liability and Limitations
10.1 We will exercise reasonable care and skill in providing the services. Our liability for loss of or damage to goods, property or premises is limited as set out in this section.
10.2 We are not liable for loss or damage arising from:
a. Inherent defects, faults or weaknesses in the goods.
b. Normal wear and tear, or cosmetic damage such as minor scuffs or scratches.
c. Improper packing carried out by you or a third party.
d. Dismantling or reassembly of furniture or equipment, unless caused by our negligence.
e. War, terrorism, natural disasters, severe weather or other events beyond our reasonable control.
10.3 Our total liability for loss of or damage to your goods, caused by our negligence or breach of contract, shall not exceed a reasonable replacement value of the damaged items, subject to any specific limits or insurance arrangements agreed in writing.
10.4 We shall not be liable for any indirect or consequential loss, including loss of profit, loss of enjoyment, or loss due to delay, unless you can show that such loss was reasonably foreseeable and was specifically drawn to our attention in writing before the contract was formed.
10.5 Nothing in these Terms and Conditions limits or excludes our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be limited or excluded.
11. Insurance
11.1 We maintain appropriate insurance cover for our business activities. Details of our insurance and any applicable limits may be provided on request.
11.2 You are encouraged to arrange your own additional insurance for your goods during removal and storage, particularly for high-value items or where you require cover beyond the limits set out in these Terms and Conditions.
12. Delays and Postponements Caused by Circumstances Beyond Our Control
12.1 We will make reasonable efforts to adhere to agreed dates and times, but these are not guaranteed unless expressly confirmed as such in writing.
12.2 We are not responsible for delays or failure to perform the services where caused by events beyond our reasonable control, including but not limited to traffic congestion, road closures, accidents, severe weather, industrial action, or delays in gaining access to premises.
12.3 If a delay occurs due to circumstances outside our control, we will provide the services as soon as reasonably practicable and may charge for waiting time or additional journeys where applicable.
13. Complaints and Claims
13.1 If you believe that we have not performed the services with reasonable care and skill, or if any of your goods are lost or damaged, you must notify us as soon as reasonably possible.
13.2 Any visible loss or damage should be noted at the time of delivery, where practicable. You should then confirm the details to us in writing or electronically within a reasonable period, providing evidence where available.
13.3 We will investigate your complaint or claim and may request further information or evidence from you. We will aim to respond within a reasonable timeframe and seek to resolve matters fairly.
14. Data Protection and Privacy
14.1 We collect and process personal information about you in order to provide the services, manage your booking, and comply with legal obligations.
14.2 We will handle your personal information in accordance with applicable data protection laws in the United Kingdom. We will not sell your personal data to third parties.
14.3 We may share your personal information with our employees, agents or subcontractors to the extent necessary to perform the services, and with authorities where required by law.
15. Variation of Terms
15.1 We may update or amend these Terms and Conditions from time to time. The version in force at the time your booking is confirmed will apply to your contract with us.
15.2 Any changes to the agreed services, prices or terms must be confirmed in writing or electronically by us and by you to be valid.
16. Severability
16.1 If any provision of these Terms and Conditions is found to be invalid, unlawful or unenforceable, that provision will be deemed removed, but the remaining provisions will continue in full force and effect.
17. Governing Law and Jurisdiction
17.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services, shall be governed by and construed in accordance with the laws of England and Wales.
17.2 You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services provided.
By confirming your booking with Removals Windsor, you acknowledge that you have read, understood and agree to be bound by these Terms and Conditions.
